Showing People Around
B2 Business English · Factory & Workplace Tours
01 · Warm-Up
Getting Started
Have you ever given a tour of your workplace to a visitor? How did it go?
What would you show a visitor first when they arrive at your company?
What safety rules should visitors follow in a factory or production area?
What questions do visitors typically ask during a factory tour?
How do you make a visitor feel welcome in a professional setting?
What is the most impressive part of your workplace that you would want to show?
02 · Vocabulary
Key Vocabulary
| WORD | EXAMPLE |
|---|---|
| assembly line | The assembly line runs 24 hours a day. |
| production floor | Visitors must wear hard hats on the production floor. |
| warehouse | Finished goods are stored in the warehouse. |
| loading bay | Deliveries are made at the loading bay. |
| quality control | Every product goes through quality control before shipping. |
| safety equipment | Please put on your safety equipment before entering. |
| hard hat | You must wear a hard hat in this area. |
| high-visibility vest | All visitors must wear a high-visibility vest. |
| capacity | The factory has a capacity of 500 units per day. |
| output | We increased our output by 20% last year. |
| maintenance | The machinery is serviced during scheduled maintenance. |
| shift | There are three shifts: morning, afternoon, and night. |
| raw materials | Raw materials are delivered twice a week. |
| dispatch | Orders are ready for dispatch within 48 hours. |
| state-of-the-art | We use state-of-the-art equipment in our facility. |
02 · Video
Inside Samsung Headquarters
Watch the Samsung HQ tour video. Then complete the True / False exercise in the next section.
03 · True / False
True or False?
1. The Samsung HQ building in South Korea is the tallest building in the country.
2. Visitors to the Samsung factory must wear safety equipment including hard hats.
3. The factory operates on a single day shift only.
4. Quality control checks are carried out after the product is dispatched.
5. Raw materials are delivered to the loading bay.
04 · Functional Language
Tour Guide Phrases
Welcome to [company name]. It's great to have you here.
Let me introduce myself. I'm [name], [job title].
Can I get you anything before we start — tea, coffee?
I'll be showing you around our facility today.
Please feel free to ask questions at any time.
05 · Roleplay
Roleplay Scenarios
0X · Discussion
Discussion Questions
What is the most important thing to tell a visitor before a factory tour?
How do you make a technical tour interesting for a non-technical visitor?
What are the key differences between showing a client around versus showing a new employee around?
How do you handle a visitor who asks questions you cannot answer?
What safety rules are most important in your workplace?
How does your factory or workplace compare to the one in the video?
What would you change about how tours are conducted at your company?
How important is it to speak good English when hosting international visitors?